Blogs

Making the Case for Healthcare Workforce Engagement: 2013 Edition

Posted January 25, 2013

by Anna Vordermark, MBA, CSMA

Editor's note: In Q4 2012, Press Ganey acquired Morehead Associates, combining the market leaders in measuring and understanding the voices of patients, employees, and physicians. Anna Vordermark joins Press Ganey...

Marketing Approaches to Employing an Engaged Workforce

Posted October 31, 2012

by Anna Vordermark, MBA, CSMA, Product Management

Google returns over 400% more search results for "I want to work in marketing" than "I want to work in human resources," but if you're an HR professional, you already know you hold a place among...

Engagement's Role in Lean Healthcare

Posted April 9, 2012

by Anna Vordermark, MBA, CSMA, Product Management

As healthcare organizations seek to reduce costs and increase the quality of care for an aging population, many have turned to manufacturing-based performance improvement methodologies like Six...

Engaging Your Team for the Patient-Centered Medical Home

Posted February 7, 2012

by Anna Vordermark, MBA, CSMA, Product Management

Thursday night, I had the pleasure of joining 150 healthcare professionals to hear a panel of physician and nursing executives discuss the Patient-Centered Medical Home (PCMH) concept. These...

Employee Engagement from the Patient’s Perspective

Posted January 24, 2012

Anna Vordermark, MBA, CSMA, Product Management

After working almost a year at Morehead, I have heard from dozens of clients and their frontline managers who share inspirational employee-engagement success stories. I've read the research and seen...