Special Report from Press Ganey on Patient Experience | Download Here
by Kristin McGinnis, Principal Consultant
Recently, I have had several conversations with clients whose top list of concerns or opportunities includes the survey item "I am satisfied with the recognition I receive for doing a good job." Many of...
by Kristin McGinnis, Consultant, Client Solutions
An office manager has been working 60-hour weeks for the past few months to meet deadlines. He has been in meetings all day and then staying late to finish reports, answer emails, and prepare...
by Kristin McGinnis, Consultant, Client Solutions
As a provider of human capital consulting services and employee opinion surveys, we know firsthand that surveys produce valuable, actionable information. But when organizations administer too many...
by Kristin McGinnis, Consultant, Client Solutions
Facebook, Twitter, YouTube, LinkedIn, Pinterest, blogs…everywhere we look these days, we are faced with some type of social media.* As a result, we can get information quicker and communicate it...
by Kristin McGinnis, Consultant, Client Solutions
When healthcare employers are faced with the challenges of reducing turnover, cutting costs, retaining key talent, and engaging employees, one solution may be onboarding.
Onboarding refers to the...
