Posted October 20, 2011
by Lisa Morris
Last week, Morehead held its Peer to Peer Conference in Chicago. During the return flight, I reflected on all the topics that were discussed. I asked myself: If there were just a couple of things organizations need to get right, what would they be? An hour or so into the flight, I concluded that two things are most important: communication and accountability.
In previous blog posts, I discussed the importance of communication. While I believe it remains the first...
Posted August 24, 2011
by Lisa Morris
I share a popular view that the immediate manager is critical to an employees degree of engagement and to the employee's decision to stay or leave an organization. Unfortunately, many managers do not understand the impact they can have on an employee or how managers can build a sense of engagement or commitment, person by person.
Effective managers understand what is important to their teams and to each individual on the team. Furthermore, they understand employees perceptions...
Posted June 23, 2011
by Lisa Morris
I share a popular and basic view that communication, both formal and informal, is the lifeblood of any and all organizations. And so, through my many years of consulting, within and to organizations across many industries, I have often wondered why this fundamental activity is many times overlooked altogether or not given the right amount of attention by leadership.
One of my many conclusions is that one cannot explicitly measure the return on investment. But whos to say that...
Posted April 19, 2011
by Lisa Morris
Many organizations cite survey fatigue as a reason to postpone, or even avoid, surveys. Survey fatigue can occur when too many different kinds of surveys are administered or when the employees dont see the value in the survey because nothing ever changes. While survey fatigue can be an issue in todays busy work environments, the prescription to prevent survey fatigue lies in how you design the survey, communicate at all phases, and take action on survey results. Organizations...
