Blogs
Category: Trevor Byrd
Posted March 5, 2012
by Trevor Byrd, Ph.D., VP, Client Solutions
At Morehead, we often find that employees rate their immediate work groups more favorably than they rate the organizations to which their work groups belong. For example, when we look at scores on survey items regarding the quality of care provided by one's work unit, it is not unusual to see employees give more favorable scores on these items as compared to items regarding the quality of care delivered by the organization overall. In effect, these...
Posted December 3, 2011
by Trevor Byrd, Ph.D., VP, Client Solutions
A number of Morehead client organizations have contract-based relationships with external organizations to manage business functions like environmental services and food services. In these scenarios, the work unit manager is employed by a vendor company, while that manager's staff members are employed by the hospital or healthcare system. In my experience, it is not unusual to hear clients express concern that this perceived constraint hinders the...
Posted October 31, 2011
by Trevor Byrd, Ph.D., Vice President, Client Solutions
Recently, I have had several conversations with clients who mentioned that in the last twelve months their organizations have seen an increase in the use of their Employee Assistance Programs (EAP). For readers unfamiliar with EAPs, they are programs provided by organizations to employees as a resource for dealing with work-and-life related stress and strain.
The common speculation across each of these EAP-related conversations was that...
Posted June 6, 2011
By Trevor Byrd, Ph.D., VP, Client Solutions
Do you ever feel like the time and energy you spend on performance management activities are wasted because they rarely generate the necessary improvements? An article in a recent organizational science publication made the point that despite the tremendous resources invested in creating and implementing performance management systems, these systems almost never live up to our expectations (Pulakos & O'Leary, 2011). The authors suggested that these...
